Senior IT Operations Engineer

1 day ago

Hyderabad City Taluka, Pakistan beBee Careers Full time
description> Site Reliability Engineering Lead

GSPANN is hiring a Site Reliability Engineering (SRE) Lead with extensive experience in IT Service Management (ITSM) and Application Performance Monitoring (APM). The ideal candidate will have hands-on expertise with Datadog, a strong grasp of IT operations, and the ability to implement workflow automation and drive operational excellence through data and KPIs.

  • Apply deep knowledge of Information Technology Infrastructure Library (ITIL v4) and ITSM platforms. (Certification is preferred).
  • Use Datadog to monitor performance, infrastructure, and digital experience (RUM, Synthetic Monitoring, etc.).
  • Implement complex process workflows and track performance using metrics-driven reporting.
  • Demonstrate a strong understanding of IT Operations and its impact on application reliability.
  • Communicate technical concepts clearly and concisely to both technical teams and executive leadership.
  • Build strategic relationships across teams, departments, business stakeholders, and external partners.
  • Translate business requirements into measurable KPIs that reflect application stability and provide business insights.
  • Troubleshoot recurring issues with a focus on incident reduction and operational automation.
  • Identify Toil (manual, repetitive work) and propose automation opportunities.
  • React quickly to time-sensitive issues with strong problem-solving and decision-making skills.
Key Responsibilities:

The SRE Lead will be responsible for ensuring the reliability, scalability, and efficiency of applications and services. This includes:

  1. Developing and implementing monitoring and alerting strategies to ensure prompt detection and resolution of incidents.
  2. Collaborating with cross-functional teams to design, develop, and deploy automated solutions to improve operational efficiency.
  3. Providing expert-level support for Datadog and other related tools, including troubleshooting, configuration, and optimization.
  4. Leading efforts to identify and automate repetitive tasks, reducing Toil and improving overall team productivity.
  5. Staying up-to-date with industry trends and emerging technologies, providing recommendations for future-proofing our infrastructure and systems.
Requirements:

To succeed in this role, you will need:

  • At least 10 years of experience in IT Service Management (ITSM) and Application Performance Monitoring (APM).
  • Hands-on expertise with Datadog, including infrastructure monitoring, logs, and digital experience components.
  • Prior experience in a similar application support or SRE leadership role.
  • Familiarity with additional monitoring tools and modern observability technologies.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Strong communication and organizational capabilities.
  • Ability to manage multiple tasks while prioritizing effectively.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. If you are passionate about Site Reliability Engineering and want to join a dynamic team, please apply today

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