
Technical Support Specialist
4 days ago
Job Summary
We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a Help-Desk Engineer, you will be responsible for providing excellent customer service and troubleshooting technical issues related to internet connectivity and services.
Key Responsibilities- Resolving customer complaints and concerns in a timely and professional manner
- Identifying and troubleshooting technical problems with internet connectivity and services
- Providing exceptional customer service and ensuring customer satisfaction
- Maintaining accurate records of customer interactions and issues
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 1-2 years experience in a technical support role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
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