Data Driven Performance Manager

8 hours ago


Lahore, Punjab, Pakistan Delivery Hero SE Full time
Unlocking Operational Excellence

We are on a mission to revolutionize food delivery and groceries across Asia. At Delivery Hero SE, our vision is to be the most loved everyday food and groceries destination. As Assistant Manager, Performance, you will contribute significantly to our success.

Key Responsibilities:
  • Performance Enhancement
    • Develop and implement data-driven strategies to improve logistics performance and enhance customer satisfaction.
    • Conduct regular analysis of logistics data to monitor performance metrics, identify areas for improvement, and recommend solutions.
    • Collaborate with cross-functional teams to drive process improvements and optimize logistics operations.
  • Operational Cost Optimization
    • Oversee the cost per order (CPO) budget, ensuring costs align with business objectives and implementing strategies to reduce operational expenses.
    • Collaborate with finance teams to set CPO targets, monitor deviations, and implement corrective actions when necessary.
    • Design and implement earnings plans for riders to incentivize performance while maintaining cost efficiency.
  • Logistics Strategy Development
    • Support expansion into new geographical areas by developing and executing logistics strategies that meet growth targets and adapt to regional specifics.
    • Plan for logistics growth in alignment with market demand, ensuring sufficient capacity and optimal utilization.
    • Monitor fleet utilization rates and implement improvements to maximize resource efficiency, reduce idle time, and enhance fleet performance.


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