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Hotel Operations Manager

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
Hotel Operations Manager Job Role

We are seeking an experienced Hotel Operations Manager to oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. The successful candidate will be a strategic thinker with a passion for hospitality and a proven track record in hotel management.

Key Responsibilities:

  • Develop and implement effective pricing strategies, yield management, and promotional activities to drive business growth and increase revenue.
  • Monitor market trends and competitor pricing to inform sales and marketing plans that attract new business and improve brand awareness.
  • Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth running of departments.
  • Implement operational policies and procedures to improve hotel performance and maximize profitability, while ensuring compliance with industry standards.
  • Monitor and analyze hotel performance against key performance indicators (KPIs) and control costs to achieve financial goals and improve overall efficiency.
  • Ensure a high level of guest satisfaction and loyalty by responding to guest complaints and resolving issues promptly and effectively.
  • Prepare financial reports and present to stakeholders, building and maintaining relationships with local businesses and community organizations.
  • Conduct regular inspections of hotel facilities and services to ensure the safety and security of guests and employees.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred for advanced roles.
  • 15+ Years of Experience in hotel management, with a strong background in finance and operations.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships with colleagues and external partners.
  • Proficiency in hotel management software and systems, with a deep understanding of industry trends and best practices.