Frontline Supervisor

10 hours ago

Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full time
Job Description

We are seeking a Frontline Supervisor to join our team. The ideal candidate will have a proven track record of success in leading front-line staff to deliver exceptional customer service.

Main Responsibilities
  • Lead by example: Demonstrate a strong commitment to delivering exceptional customer service.
  • Team management: Manage a team of front-line staff, providing guidance, training, and feedback to help them develop their skills and knowledge.
  • Performance monitoring: Continuously monitor performance metrics to identify areas for improvement and implement changes to enhance overall customer satisfaction.
  • Process improvement: Collaborate with other teams to identify opportunities for process improvements that can enhance customer experience and reduce operational costs.

Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 1 year of experience in a frontline supervisory role.
  • Proven track record of success in driving customer satisfaction and loyalty.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.