Customer Service Representative
3 days ago
We are seeking a skilled and professional Customer Service Representative to join our team.
This is a fantastic opportunity for individuals who enjoy helping others, working in a fast-paced environment, and providing excellent customer service. As a Customer Service Representative, you will be the first point of contact for customers, responding to their inquiries, resolving issues, and exceeding their expectations.
Key Responsibilities:- Handle incoming calls, emails, and chats from customers in a timely and professional manner.
- Respond to customer inquiries and resolve issues in a fair and courteous manner.
- Provide product information and recommendations to customers, meeting or exceeding sales targets.
- Escalate complex issues to supervisors or other departments as necessary.
- Document customer interactions and maintain accurate records.
- Bachelor's degree in Communications, Marketing, or related field (or equivalent experience).
- Minimum 1 year experience in customer-facing role, preferably in a call center or retail environment.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Basic computer skills and proficiency in CRM software.
- A competitive salary and bonus structure.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Ongoing training and development programs.
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