IT Solutions Specialist

1 week ago

Bahawalpur City Tehsil, Pakistan beBeeCustomer Full time

Technology Service Desk Team Member - Shift Worker role involves providing high levels of customer service through effective delivery of first level technical, operational and procedural support for all systems and equipment used across stores and Store Support Centres.

Job Description

As a Technology Service Desk Team member, you will be responsible for monitoring all systems operations and procedures to ensure the efficient operation and completeness of all monitoring processes.

You will provide first level remote support for all IT systems and equipment used throughout the company, with the goal to achieve a 60% resolution of calls at first level within target time frame of 6min avg duration.

  • Manage queries, incidents and requests from Team Members, ensuring details are captured into the Service Desk system and progress and outcomes communicated according to agreed service levels and resolution targets.
  • Apply problem resolution skills to all support calls to accurately identify the details of the problem to assist with the resolution.
  • Work closely with higher level Infrastructure, Operations and Applications teams to ensure major incidents, changes and projects are handled effectively and understood by our Team Members.
  • Promptly resolve problems, troubleshoot & escalate to second, third level support and assist the broader team in providing a stable, effective IT solution for the business.
Required Skills and Qualifications
  • Exposure to Retail Point of Sale Systems
  • Exposure to IT Service Management Software
  • Familiarity with components of the production environment
  • Windows, AD, Office and MySQL skills
Benefits
  • Team discount at various brands
  • Free standard membership
  • Access to exclusive benefits across health, shopping, travel and stay, wealth, work and leave
  • 12 weeks paid parental leave, regardless of gender
  • Annual festive gifts, discounted food and drinks at store cafes, and travelling opportunities
About You

Passionate technologist, customer focused, outcome driven team player who has excellent problem-solving skills which coupled with tenacity to pursue and resolve ongoing issues has seen them excel in their career thus far and resulted in being highly responsive to customer needs.

Adept at remaining calm under pressure they have an excellent telephone manner and great communication skills.

They should be motivated, flexible and willing to learn and grow with the company.

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