International Student Support Director

17 hours ago


Faisalabad City Tehsil, Pakistan JnS Education Full time

**Job Summary:**

Our company is seeking a highly experienced International Student Support Director to lead our call centre team. The successful candidate will be responsible for managing a team of agents, providing training and development, and monitoring performance.

**Key Responsibilities:**

  • Team Leadership: Supervise a team of call centre agents, ensuring they meet performance targets and provide excellent service.
  • Training & Development: Train agents on study abroad procedures, visa requirements, and university options for various countries.
  • Quality Assurance: Monitor agent calls for accuracy, professionalism, and customer satisfaction, providing feedback and coaching to enhance performance.
  • Customer Service: Handle escalated inquiries, resolve issues promptly, and ensure agents provide accurate information to students.

**Requirements:**

  • Proven experience in a call centre leadership role, preferably in the study abroad consultancy sector.
  • Strong communication and team management skills.
  • Ability to monitor and analyze team performance and implement improvement strategies.


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