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International Student Support Director
17 hours ago
**Job Summary:**
Our company is seeking a highly experienced International Student Support Director to lead our call centre team. The successful candidate will be responsible for managing a team of agents, providing training and development, and monitoring performance.
**Key Responsibilities:**
- Team Leadership: Supervise a team of call centre agents, ensuring they meet performance targets and provide excellent service.
- Training & Development: Train agents on study abroad procedures, visa requirements, and university options for various countries.
- Quality Assurance: Monitor agent calls for accuracy, professionalism, and customer satisfaction, providing feedback and coaching to enhance performance.
- Customer Service: Handle escalated inquiries, resolve issues promptly, and ensure agents provide accurate information to students.
**Requirements:**
- Proven experience in a call centre leadership role, preferably in the study abroad consultancy sector.
- Strong communication and team management skills.
- Ability to monitor and analyze team performance and implement improvement strategies.
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