Debt Collection Manager

19 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are currently seeking a skilled Recovery Officer to join our team. As a key member of our recovery operations, you will be responsible for managing and coordinating recovery activities through allocated accounts.

Main Responsibilities
  1. Recovery Activities: Ensure recovery activities are performed through allocated accounts, ensuring timely achievement of monthly targets.
  2. Regulatory Compliance: Ensure compliance with Regulatory/Fair Debt Collection Guidelines and KPIs.
  3. Communication: Ensure all communication is carried out through recorded lines; Q-cards are maintained where required.
  4. Escalation Matrix: Ensure customer complaints and queries are properly addressed or routed to the supervisor using the escalation matrix.
  5. Service Standards: Maintain service standards at an agreed level as per advised guidelines.
Key Requirements
  • Candidate Profile: We are seeking an experienced professional with excellent communication and problem-solving skills.
  • Skills and Qualifications: The ideal candidate will possess strong analytical and organizational skills, with the ability to work under pressure.
  • Professional Development: In addition to a competitive salary, we offer a range of benefits, including professional development opportunities.


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