Operations Manager Lead

1 week ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Summary
An agile leader and a quick learner who can adapt to changing dynamics easily to transform teams.

Main Responsibilities:

• Manage/handle a department of 50 to 60 people
• Execute department operations within given resources, including leave and shift management
• Enable efficient execution by providing necessary resources for team members as per their roles and responsibilities
• Establish and monitor customer service standards using recognized benchmarks
• Conduct progress and development meetings with staff
• Follow up on ongoing projects and ensure timely completion
• Develop a performance-driven team capable of achieving assigned targets
• Foster a professional work environment where individuals are treated equally and fairly
• Implement company policies and procedures
• Regularly review KPIs, analyze performance, and identify areas for improvement
• Analyze training needs and develop staff for next-level roles
• Focus on operations improvement and business development
• Create and improve processes for the best interest of the business

Requirements:

Qualification:
  • Must be a graduate; BBA/MBA preferred
  • Excellent English communication skills

Skills Required:
  • Leadership skills, team management, process creation and revamp, project management, situation handling, proactive approach, calm, hardworking, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player, solution provider

Experience Required:
  • Minimum 5 to 8 years of experience required
  • Managing different teams and departments
  • International recruitment, customer support & services, business operations, call center operations, and project management

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