Expert Network Troubleshooter

Technical Support Specialist

The role of Technical Support Specialist is to provide expert technical assistance and support to customers, ensuring the stability and optimization of their networks. This position involves troubleshooting and resolving complex problems, configuring and integrating various nodes and solutions in both new and live customer networks.

The Technical Support Specialist will interact with a range of stakeholders, including customer technical staff, operations managers, service engineers, and other groups within the organization. They will also work closely with sales, R&D, 3rd party suppliers, and local authorities to ensure seamless communication and collaboration.

This position requires a broad knowledge of telecom and datacom, encompassing both hardware, software, and network expertise. The successful candidate will be able to work independently, taking on significant responsibility and adapting to rapid technical developments in the field.

Key Responsibilities: