Advanced Technical Support Position

1 day ago


Lahore, Punjab, Pakistan beBeeTroubleshooting Full time 900,000 - 1,200,000

Technical Support Specialist Opportunity

We are seeking an experienced Technical Support Specialist to provide advanced technical support for our clients. In this role, you will be responsible for resolving complex issues related to hardware, software, and networking.

About the Role:

  • You will be responsible for providing technical support and troubleshooting skills to resolve client issues.
  • Perform advanced troubleshooting and identify root causes of technical issues.
  • Manage user accounts, permissions, and security configurations to ensure secure access to company systems.
  • Support Microsoft 365, Google Workspace, VPNs, and remote tools to ensure seamless connectivity.
  • Document fixes and contribute to the internal knowledge base to improve efficiency.
  • Coordinate with infrastructure and system admin teams as needed to ensure smooth operation.
  • Monitor system performance and apply proactive maintenance to prevent downtime.
  • Provide guidance and technical support to junior team members to improve their skills.

Requirements & Qualifications:

  • Minimum 2 years of IT support experience, including 1 year in a senior role (preferably US-based).
  • Proficient in Windows/macOS, Active Directory, remote tools, and basic networking (TCP/IP, DNS, DHCP).
  • Hands-on experience with ticketing systems like ServiceNow, Zendesk, or Freshdesk.
  • Excellent troubleshooting, communication, and multitasking skills to manage multiple priorities.
  • Bachelor's degree in IT or related field; certifications like Network+ or Microsoft M365 preferred.
  • Familiarity with scripting or automation is a plus to streamline processes.


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