
IT Service Management Specialist
2 days ago
We are seeking an experienced IT service management consultant to play a pivotal role in advising clients on best practices and ensuring business continuity.
- Key Responsibilities:
- Implement robust service management frameworks, like ITIL, to drive organizational efficiency and productivity.
- Conduct service maturity assessments, gap analyses, and process improvements to optimize IT operations.
- Develop and refine ITSM policies, procedures, and service management processes to ensure regulatory compliance.
- Guide organizations in optimizing their IT infrastructure, improving service quality, and minimizing disruptions.
- Provide support for ISO 20000 certification audits and documentation preparation.
- Assist in the selection and implementation of ITSM tools to streamline service delivery.
- Design, implement, and maintain Business Continuity Management Systems (BCMS) frameworks aligned with ISO 22301 standards.
- Develop business continuity plans, disaster recovery strategies, and response procedures to ensure seamless business continuity.
- Conduct risk assessments and implement mitigation strategies to minimize potential threats.
- Requirements:
- Master's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in ITSM and BCMS consulting, with expertise in ITIL, ISO 22301, and other relevant frameworks/regulations.
- Strong analytical, problem-solving, and decision-making skills, with excellent stakeholder engagement and project management abilities.
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