Regional Service Leader

3 days ago

Karachi, Sindh, Pakistan beBeeOperations Full time
Operations Manager

As an Operations Manager, you will be responsible for overseeing client services operations to prioritize total customer satisfaction. This involves effectively managing staff resources and addressing problems in a timely manner.

Key Responsibilities:
  1. The primary goal is to efficiently manage client services operations with the ultimate aim of achieving complete customer satisfaction through strategic planning and execution.
  2. You will be responsible for effective staff management and supervision through team leads to ensure efficient resource utilization and prompt resolution of issues.
  3. Regular review of key performance metrics of operations such as daily complaint resolution time, along with corrective actions to maintain and enhance internal performance benchmarks.
  4. Maintenance of regular interaction and communication with both internal and external clients to provide services that exceed expectations.
  5. Ensuring compliance with desired service levels as per SLA by implementing quality standards.
  6. Implementation and coordination of Preventive Maintenance planning, including adherence to all PM plans, in collaboration with clients.
  7. Submission of timely MIS reports to management providing visibility and aiding decision-making.
  8. Building strong relationships and rapport with customers through excellent interpersonal skills.
  9. Encouraging a healthy work environment, fostering high energy and performance culture within the team.
  10. Leading by example, ensuring adherence to processes, organizational policies, and quality standards.
  11. Developing processes and procedures aligned with organizational goals and performance standards.
  12. Involved in conducting staff appraisals and recruitment processes to enhance team efficiency.
  13. Conducting training needs analysis for the function and recommending internal and external training to enhance technical and managerial skills of the staff.
Job Requirements:
  1. Required Competencies:
  2. A Master's degree in Business Administration (MBA), preferably with a background in Electrical or Electronics Engineering.
  3. Three to four years of experience in Operations Management with expertise in planning, organizing, leading, executing, controlling, and improving operations.
  4. Strong focus on customer orientation with proficiency in computer applications, especially MIS.
  5. Strong analytical and problem-solving skills with effective communication skills, both verbal and written, in English.
  6. Excellent interpersonal and team-building abilities with ability to build strong relationships and rapport with others.
  7. Continuous learning and growth mindset with drive to excel and deliver results in fast-paced environments.

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