Senior Operations Manager

2 days ago


Saddar Town, Pakistan beBeeTeamLeader Full time
Team Lead Job

We are seeking an experienced Team Lead to oversee the entire drop shipping process. This includes business development, management, and maintenance for various Amazon accounts.

  • Main Responsibilities:
  1. Business Development
  • Identify high-potential products based on sales projections, demand, and profitability for each account;
  • Maintain detailed records in Excel format, including ASIN and 3rd party product codes, for easy reference;
  • Develop strategic sales targets and coordinate with suppliers on new product launches, seasonal products, forecasts, and demand planning;
  • Evaluate and adjust supplier partnerships to ensure optimal dropshipping store performance.
  1. Product Listing and Inventory Management
  • Strategically list products on Amazon by analyzing competitor pricing, shipping times, inventory levels, buy box presence, and sales expectations;
  • Closely monitor listed product prices to meet both sales goals and market competition;
  • Communicate with suppliers regarding product samples and promotions;
  • Obtain sample products for quality control checks and regularly monitor inventory levels to meet daily sales targets.
  1. Business Management (Order Processing)
  • Collaborate with HR to recruit and manage a team of Virtual Assistants (VAs);
  • Develop target-based shift and schedule plans with HR to ensure efficient order processing;
  • Supervise VAs to guarantee accurate order processing, packaging, and dispatch according to customer instructions;
  • Track orders with suppliers and update customers with tracking numbers;
  • Coordinate with suppliers to arrange deliveries;
  • Dispatch orders from drop-shipping warehouses as needed.
  1. Record Keeping
  • Maintain daily order processing sheets and collaborate with the finance team;
  • Update periodic reports to be shared with the management team.
  1. Customer Relations
  • Work with suppliers to resolve billing issues and ensure product quality;
  • Respond to customer inquiries within a 24-hour window via phone, email, or website chat;
  • Monitor account health and report concerns or issues to management;
  • Manage customer complaints, facilitate refunds, and rectify grievances.
Requirements

We require candidates to possess the following skills and qualifications:

  • Proficiency in verbal and written English;
  • Customer-centric approach: Analyze customer-focused data and adjust performance accordingly;
  • Strong problem-solving, critical thinking, coaching, and interpersonal skills;
  • Proficiency in computer applications, especially MS Office.

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