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Client Experience Representative

2 weeks ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a skilled Client Experience Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer care through voice and chat platforms.

Key Responsibilities:
  • Provide top-notch support to customers via inbound calls, chat, and email, ensuring their issues are resolved efficiently and effectively.
  • Demonstrate expertise in troubleshooting complex issues and finding quick resolutions to maintain a positive customer experience.
  • Built strong relationships with clients by personalizing interactions and offering tailored solutions.
  • Collaborate with colleagues to enhance the overall customer experience and implement process improvements.
  • Contribute to refining service quality by providing constructive feedback and suggestions.
Requirements:
  • A minimum of 1 year of experience in customer support or a similar role, with a proven track record of delivering excellent results.
  • Exceptional written and verbal communication skills, with the ability to communicate complex ideas clearly and concisely.
  • Familiarity with tools like Zendesk or Freshdesk, as well as proficiency in Excel or Google Sheets and ability to work with eCommerce and CRM systems.
  • Able to remain calm under pressure and adapt to new situations quickly, with a strong focus on customer satisfaction.
Tech Requirements:
  • A personal PC or laptop with a minimum i5 processor and a stable internet connection with at least 15 Mbps upload and download speeds.
Benefits:
  • A competitive hourly rate with annual increases, reflecting your value to the organization.
  • A comprehensive benefits package, including health and dental coverage, to support your overall well-being.
  • Adequate paid time off to recharge and relax, ensuring you stay refreshed and motivated.
  • Eligibility for performance bonuses based on individual performance, recognizing your contributions to the team's success.
  • A permanent work-from-home setup, allowing for flexibility and comfort while working from the convenience of your own space.