PandC Specialist

Global P&C Operations Specialist

The role of a Global P&C Operations Specialist is to deliver high-quality, consistent, and compliant HR operations across field offices within the assigned region/countries. The specialist supports the end-to-end employee lifecycle, ensures HR policy and process compliance, and acts as the operational backbone of the People & Culture department.

Key Responsibilities:

• HR Operations & Lifecycle Management: Coordinate and oversee onboarding and offboarding processes to ensure smooth employee transitions, manage and govern staff contracts, extensions, and contract renewals across the field offices, maintain oversight of benefits, compensation administration, and payroll coordination with Finance and external parties, monitor adherence to tax laws, social security, and statutory compliance requirements for all staff.
• Systems, Data & Document Management: Maintain accurate and up-to-date records in HR Information Systems (HRIS), Sharepoint, and other HR platforms, ensure proper document control, digital filing, and record integrity for personnel files and HR-related documentation, conduct regular audits of data quality and documentation compliance with internal and legal standards, generate executive-level HR operational reports, dashboards, and workforce analytics as required.
• Quality Assurance & Compliance: Act as the quality control focal point for all P&C operational outputs from the field offices, including securing approvals, undertaking occasional travel to perform HR spot checks and Audits and providing technical evaluations for local HR Depts, track and report HR operational deviations and non-compliance across assigned jurisdictions, ensure alignment with global P&C policies while supporting policy localisation to meet country-level legal and operational requirements, provide first-line operational dispute resolution services and escalate complex matters where necessary, identify risks and advise on mitigative measures to ensure fair and legal HR practices.
• Operational Standardisation & Process Improvement: Develop, refine, and standardise HR operational procedures and policies across field offices, collaborate with global and regional P&C colleagues to ensure consistency in service delivery and continuous improvement, support change management efforts related to new systems, policies, and initiatives.
• HR Projects & Strategic Alignment: Lead or support special HR operational projects, such as HRIS rollouts, contract harmonisation, or benefits reviews, align field HR operations with global P&C strategies and organizational goals, contribute to P&C annual planning and participate in cross-functional strategic initiatives.
• Staff Development Support: Support the delivery of staff development initiatives from an operational perspective, ensure field staff have access to HR tools, guidance, and training for HR systems and processes.
• Benefits:
  • A competitive salary package.
  • A comprehensive benefits program.
  • Ongoing professional development opportunities.
• Requirements:
  • Education: Degree educated, ideally in a related discipline, e.g. Human Resources / Business Studies, SHRM desirable.
  • Experience: Experience with HRIS systems and data analytics. At least 5 years of experience in a similar HR operations role within an international or multicultural NGO setting.
  • Computer Skills: Computer literate and proficient in MS Office Suite.
  • Languages: Good written and spoken English, additional languages a bonus including Arabic and Urdu.

What We Offer:

• Collaborative and dynamic work environment.
• Opportunities for career growth and development.
• Competitive salary and benefits package.