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Detail-Oriented Quality Specialist
5 days ago
We are seeking a highly skilled Quality Assurance Specialist to join our team.
This role involves monitoring and evaluating agent performance, maintaining in-depth knowledge of client-specific policies and standards, and analyzing data to identify opportunities for improvement.
Responsibilities:- Evaluate agent performance and provide constructive feedback.
- Analyze data and generate reports to identify opportunities for growth.
- Collaborate with teams to maintain exceptional agent and client satisfaction.
- Maintain proficiency in Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
- A minimum of 1 year of experience in a work-from-home or BPO setup, or;
- A minimum of 1 year of experience as a QA Specialist or any quality-related role.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
- $5/hour
- Paid Time Off
- Comprehensive Health & Dental Insurance
- Holiday Bonus
- Work from Home - Enjoy the flexibility of remote work.
- Room for Advancement - As we grow, so do your opportunities
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a global team and collaborate on exciting projects.
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