Operations Leadership Role

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Operations Leadership Role

The key responsibilities of this role include managing a call center, overseeing a team of 30-40 TSRs and supported by 2 supervisors, 4-5 team leaders.

  • Recruit and manage HR functions to ensure optimal team performance.
  • Foster a positive team environment through effective team building and training initiatives.
  • Develop and implement operational strategies to drive business results.
  • Cultivate strong relationships with clients through proactive coordination and communication.
  • Establish and achieve targeted goals, prioritizing productivity and efficiency.
Key Requirements
  • Proven interpersonal skills, facilitating effective collaboration and communication.
  • Superior command of call center management principles and practices.
  • Excellent proficiency in English, ensuring clear and concise communication.
  • A results-driven leader, coach, and guide who inspires their team to achieve success.
  • A self-motivated individual who prioritizes productivity and ensures a high-performing team.
  • A minimum of 2 years of experience managing a team of professionals in a call center environment as a manager.
About This Role

This is an exciting opportunity for an experienced leader to take on the challenge of managing a call center team. The successful candidate will be responsible for driving business results, fostering a positive team environment, and establishing strong relationships with clients.

What We're Looking For

We are seeking a highly motivated and experienced individual who can lead a team of professionals in a call center environment. If you have a proven track record of managing teams and driving business results, we would like to hear from you.



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