
Hotel Operations Manager
1 day ago
About the job Hotel Operations Manager - People
Role Overview:
The Hotel Operations Manager will oversee all aspects of our resort's services, ensuring exceptional guest experiences, efficiency, and profitability. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.
Key Responsibilities:
- Maximize revenue through effective pricing strategies, yield management, and promotional activities to drive business growth.
- Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new customers.
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance services.
- Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures to improve service delivery.
- Monitor and analyze hotel performance against key performance indicators (KPIs). Control costs and maximize profitability by making informed decisions.
- Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively to maintain positive relationships.
- Prepare financial reports and present to management. Build and maintain strong relationships with local businesses and community organizations to foster partnerships.
- Conduct regular inspections of hotel facilities and services to ensure compliance with health and safety standards and maintain a safe environment for guests and employees.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.
- 15+ Years of Experience in hotel management with a strong background in operations and finance.
- Strong financial acumen and experience with budgeting, forecasting, and financial analysis to inform decision-making.
- Excellent leadership, communication, and interpersonal skills to motivate and manage teams.
- Proficiency in hotel management software and systems to streamline operations.
- In-depth knowledge of industry trends and best practices to stay ahead of the competition.
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