Senior Technical Support Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset.

The role involves troubleshooting and resolving technical issues for clients using our software products, as well as supporting various other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction.

The position requires:

  • Customer support and issue resolution via email, phone, ticketing systems, and live chat.
  • Technical troubleshooting and escalation of complex issues.
  • Product knowledge and training to clients.
  • Cross-team collaboration with Development, QA, and other departments.
  • Documentation and tracking of client issues through ticketing systems.
  • Service-related support to clients.
  • Database management and technical support utilizing SQL knowledge.
  • Event and service support for club events.
  • Monitoring and improvement of client satisfaction.


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