Quality Assurance Professional

23 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

The Quality Assurance Professional plays a pivotal role in ensuring the highest standards of quality across various processes.

This individual will be responsible for developing and implementing quality assurance protocols, monitoring compliance, and providing actionable insights to boost overall performance.

The Quality Assurance Professional will work closely with multiple departments to ensure continuous improvement and adherence to industry standards and regulatory requirements.

Key Responsibilities:
  • Quality Assurance Protocols
  1. Develop and implement quality assurance protocols, testing methodologies, and monitoring processes to ensure high standards of service.
  2. Create and update quality monitoring scorecards to evaluate performance effectively.
  • Process Adherence & Audits
  1. Conduct regular quality audits of calls, documentation, and system usage to ensure process adherence.
  2. Monitor compliance with industry standards, addressing any discrepancies promptly.
  • Performance Analysis & Reporting
  1. Analyze performance metrics to identify trends, gaps, and opportunities for improvement.
  2. Create detailed reports with actionable insights to support decision-making processes.
  • Training & Improvement Strategies
  1. Identify training gaps and collaborate with team leads and trainers to develop targeted improvement strategies.
  2. Provide constructive feedback to team members based on quality assessments to enhance performance.
  • Documentation & Guidelines
  1. Manage and maintain QA documentation, including process guidelines, best practices, and policy updates.
  2. Ensure that all documentation is up-to-date, accessible, and in compliance with industry standards.
  • Team Assessments
  1. Conduct periodic assessments of team performance through quality monitoring tools and scorecards.
  2. Deliver constructive feedback to team members to drive improvement and maintain high-quality standards.
  • Compliance & Standards
  1. Ensure compliance with relevant industry standards and regulations.
  2. Stay updated with best practices in quality assurance to maintain a competitive edge.
Requirements:
  • Strong analytical and reporting skills
  • Excellent attention to detail
  • Effective communication and feedback skills
  • Ability to collaborate across teams
  • Knowledge of quality assurance methodologies and best practices
  • Proficiency in QA tools and software
  • Problem-solving and critical-thinking skills
Qualifications & Experience:
  • Bachelor's / Master's degree in a relevant field or equivalent work experience
  • Proven experience of 3-5 years in quality assurance, preferably in a customer service or operations environment
  • Familiarity with quality monitoring tools and performance management systems
  • Knowledge of industry standards and regulatory requirements
Benefits:
  • Opportunity to work in a fast-paced and dynamic environment
  • Make a real impact on the company's growth and success
  • Be part of a collaborative and supportive team
  • Personal Loans
  • Free online doctor consultations
  • Monthly engagement activities

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