
Client Support Specialist
1 day ago
We are looking for a dedicated and passionate Customer Care Professional to join our team. The successful candidate will have a strong track record of delivering exceptional customer care, be able to work independently, and possess excellent problem-solving skills.
About the PositionThis role involves handling customer interactions across various channels, including phone, email, and social media. The ideal candidate will be able to navigate complex customer scenarios, provide tailored support, and continuously improve processes to enhance the overall customer experience.
Key Responsibilities- Manage customer relationships through proactive communication, issue resolution, and feedback collection
- Analyze customer data to identify trends, preferences, and pain points
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and innovation
- Maintain accurate records, reports, and metrics to measure performance and progress
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 2 years of experience in customer-facing roles or sales
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
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