
Predictive Modeling Engineer
6 days ago
About Afiniti
Afiniti is a leader in the development of AI-powered solutions that enhance the customer experience. Our mission is to empower businesses to make informed decisions by harnessing the power of human behavior and predicting interactions.
Our Technology
We utilize our patented AI technology to transform the contact center industry by pairing customers with the most compatible contact center agents. This approach results in exceptional experiences and improved outcomes for all parties involved.
Industry Impact
Afiniti's technology has generated significant value for our esteemed clients across various sectors, including financial services, telecommunications, travel, and hospitality.
The Role
Data Scientist I - Pakistan
Job Description
We are looking for an experienced Data Scientist to join our team and contribute to the development of innovative AI solutions. As a Data Scientist I, you will be responsible for applying data science techniques to improve human interactions in large enterprises, focusing on optimizing contact center interactions for sales, service, retention, collections, and customer satisfaction.
Key Responsibilities
- Develop predictive models to optimize agent and customer interactions.
- Collaborate with data analytics and cross-functional teams on a task basis.
- Analyze large datasets to identify trends and inform business decisions.
- Stay up-to-date with industry developments and emerging technologies.
- Communicate complex ideas effectively to stakeholders.
- Meet project deadlines and deliver high-quality results.
Requirements
- Bachelor's or Master's degree in Computer Science, Mathematics, Economics, Physics, Engineering, or related quantitative field.
- 2+ years of experience in a relevant field.
- Expertise in programming languages such as R, Python, Julia, SQL.
- Knowledge of statistics, machine learning, linear programming, or mathematical optimization.
- Strong problem-solving skills.
Preferred Qualifications
- Proven track record of developing and deploying AI solutions.
- Experience with cloud-based platforms and big data technologies.
- Familiarity with Agile methodologies and version control systems.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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