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Voice Communications Engineer
3 days ago
We are seeking a skilled Voice Communications Engineer to contribute to the development and maintenance of our telephony infrastructure. This role involves designing and implementing advanced telephony solutions that meet the evolving needs of our organization.
Main Responsibilities- Telephony System Expertise
- Design and implement industry-standard telephony platforms such as Asterisk, FreeSWITCH or other solutions.
- Develop a deep understanding of telephony protocols (SIP, IAX2 etc.) and their applications.
- Create AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
- Advanced Telephony Concepts
- Implement Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) solutions.
- Analyze call routing strategies, queue management, and reporting.
- Webphone Integration
- Integrate webphones into telephony systems using WebRTC technology.
- Develop and customize web phone applications.
- Scalability and Deployment
- Design and implement scalable telephony solutions to handle increasing call volumes.
- Develop deployment strategies and best practices for telephony systems.
- Containerization and Orchestration
- Familiarize yourself with containerization technologies like Docker, Kubernetes and orchestration tools like Ansible, Terraform.
- Deploy and manage telephony systems using containerized environments.
- Infrastructure as Code
- Apply Infrastructure as Code principles and tools like Terraform, CloudFormation to automate infrastructure provisioning and management.
- Scripting and Development
- Develop proficiency in scripting languages like Python, Bash for automation and development tasks.
- Write clean, efficient and maintainable code.
- Monitoring and Observability
- Use monitoring and observability tools for telephony systems like Nagios, Zabbix, Prometheus.
- Set up and configure monitoring systems to track key performance indicators (KPIs).
- Troubleshooting and Support
- Determine and resolve telephony system issues promptly.
- Offer technical support to users and other team members.
- Continuous Learning
- Stay current with the latest trends and technologies in the telephony industry.
- Pursue opportunities for professional development.
- Cisco VOICE Gateways
- Achieve a deep understanding of Cisco voice gateway integration.
- Provide technical support.
Requirements
- Bachelor's degree in Computer Science, Engineering or related field.
- Minimum 2 years of experience in telephony development.
- Strong understanding of telephony protocols, systems and architectures.
- Experience with at least one telephony platform (Asterisk, FreeSWITCH etc.).
- Proficiency in scripting languages (Python, Ruby, Bash).
- Knowledge of containerization and orchestration tools.
- Experience with Infrastructure as Code principles and tools.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Additional Skills
- Experience with cloud platforms (AWS, GCP, Azure).
- Knowledge of VoIP security best practices.
- Experience with real-time communication technologies (WebRTC).
- Deep understanding of ACD and IVR systems.
- Experience with webphone development and integration.
- Knowledge of monitoring and observability tools for telephony systems.
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