After Sales Lead

5 days ago


Lahore, Punjab, Pakistan Buksh Group Full time

This role is a pivotal part of maintaining and enhancing the market image of Buksh Motors. The primary responsibility involves developing and implementing after-sales plans with a focus on improving the effectiveness of customer service activities across the region.

Key Responsibilities:
  1. Strategic Goal Setting: Set realistic goals for the after-sales department and strive to achieve them.
  2. Customer Satisfaction: Provide exceptional service and value to customers.
  3. Relationship Building: Build strong relationships and rapport with customers.
  4. Customer Retention: Retain existing customers and acquire new ones.
  5. Operational Efficiency: Follow established procedures from customer reception to delivery and follow-up.
  6. Problem Resolution: Ensure initial problem resolution, maintaining high standards of service and minimizing returns.
  7. Compliance: Ensure compliance with brand warranty and policy guidelines.
  8. Liaison Role: Act as a liaison between the organization and brand representatives.
  9. Policies and Procedures: Develop and implement policies and procedures aligned with each brand's CI standards.
  10. Future Planning: Identify future requirements and expansion plans for each service center, including equipment, manpower, parts stock levels, etc.
  11. Business Planning: Contribute to annual business planning and achieving goals for the after-sales department.
  12. Communication: Communicate with brand principals on technical matters, campaign completions, recalls, warranties, accessory procurement, and staff training.
  13. Staff Development: Ensure in-house and abroad training for staff to enhance their skills and product knowledge.
  14. Regulatory Compliance: Monitor and control compliance with all relevant rules and regulations.
  15. Interdepartmental Coordination: Collaborate with accounts and shipment departments for smooth operations regarding part, accessory, and tool shipments.
  16. Additional Responsibilities: Perform any other tasks assigned by Operations Sales.


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