
Executive Quality Control Specialist
5 days ago
We are looking for a dedicated quality assurance professional to join our team at Parhlo.
Job Description:The ideal candidate will have advanced MS Excel skills, fluency in English, and experience with call monitoring.
- Maintain high standards of call quality and monitor performance metrics to ensure exceptional customer care.
- Analyze data from our quality monitoring system to track team and individual performance and provide actionable insights to support teams as needed.
- Evaluate and provide feedback on email responses to ensure consistent communication with customers.
- Collaborate with call center leaders and managers to improve team performance and implement strategies to maintain efficiency.
- Pursue additional duties as assigned by management to support business growth.
Responsibilities:
- Develop and implement strategies to maintain efficiency and reduce downtime.
- Provide regular feedback to team members to ensure continuous improvement.
- Monitor and report on quality metrics to senior management.
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