Executive Quality Control Specialist

5 days ago


Lahore, Punjab, Pakistan Parhlo Full time

We are looking for a dedicated quality assurance professional to join our team at Parhlo.

Job Description:

The ideal candidate will have advanced MS Excel skills, fluency in English, and experience with call monitoring.

  1. Maintain high standards of call quality and monitor performance metrics to ensure exceptional customer care.
  2. Analyze data from our quality monitoring system to track team and individual performance and provide actionable insights to support teams as needed.
  3. Evaluate and provide feedback on email responses to ensure consistent communication with customers.
  4. Collaborate with call center leaders and managers to improve team performance and implement strategies to maintain efficiency.
  5. Pursue additional duties as assigned by management to support business growth.

Responsibilities:

  • Develop and implement strategies to maintain efficiency and reduce downtime.
  • Provide regular feedback to team members to ensure continuous improvement.
  • Monitor and report on quality metrics to senior management.


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