Business Analyst Associate

14 hours ago


Lahore, Punjab, Pakistan Fortray Global Services Ltd Full time
Job Description

About Us:

Fortray Global Services Ltd excels in IT Recruitment, Training, and Services. We connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations.

Our teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. We are also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable placement rate. With extensive resources, our mentorship program guides your success.

Purpose of the Job – Overview

Job Title: Customer Care Analyst
Location: Fully Remote

Program Details:
This is a 6-month trainee program with the potential for a permanent position.
A monthly stipend will be provided during the training period.

Requirements:
2 to 3 Hours Backup, 22 to 24" Monitor with HDMI Cable, Table, Chair, and a quiet place to work.

Timings:

  • Monday to Friday: 9 AM to 6 PM BST
  • Saturday: 10 AM to 3 PM BST

Key Responsibilities:

  • Address and resolve customer inquiries via email, phone, or chat in a professional and timely manner.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  • Collect, clean, and analyze data using statistical tools and software.
  • Generate insights from data to support business objectives and recommend improvements.
  • Prepare detailed reports and presentations for internal stakeholders.

Qualifications:

  • Fresh graduates or candidates with a master's degree are encouraged to apply.
  • Strong communication skills with fluency in English (spoken and written).
  • Academic background or proven skills in data analysis and related tools (Excel, Python, SQL, Power BI, etc.).
  • Ability to manage multiple tasks and prioritize effectively.
  • Analytical mindset with attention to detail.

Join us and unlock your full potential



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