
Digital Solutions Manager
2 weeks ago
Lime Software Logics is committed to delivering exceptional web development projects that meet our clients' evolving needs. As a Client Success - Web Development Expert, you will play a crucial role in ensuring our US-based business accounts receive top-notch service and support.
Your Key Responsibilities:
- Act as the primary point of contact for US-based clients, providing regular updates and addressing their concerns.
- Work closely with internal teams to guarantee project success and client satisfaction.
- Develop strategic solutions to enhance clients' digital presence and drive business growth.
- Communicate project scope, technical requirements, and challenges effectively to both clients and internal teams.
- Identify growth opportunities within existing accounts and facilitate upselling or cross-selling initiatives.
- Proactively address and resolve client concerns, maintaining a high level of service and satisfaction.
Requirements:
- Fluent English communication skills.
- Strong technical knowledge of web development.
- Proven experience in upselling.
- Proven experience conducting video calls and telephonic meetings with US-based clients.
We Provide:
- Comprehensive Medical Benefits
- Quarterly Performance Rewards
- Performance-Based Increments
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