Telecom Project Manager and Customer Service Expert

3 days ago


Lahore, Punjab, Pakistan Komkonsult Full time
Telecom Project Manager and Customer Service Expert

About the Role:

We are seeking a highly skilled Telecom Project Manager and Customer Service Expert to join our team. The ideal candidate will have hands-on experience with managing customer accounts, overseeing project implementation from start to finish, and ensuring timely delivery of materials and equipment to project sites.

Key Responsibilities:

  • Project Implementation: Oversee the implementation of access and core network elements, including BTS installation and commissioning.
  • Customer Service: Provide exceptional customer service to ensure customer satisfaction.
  • Quality Assurance: Conduct regular quality audits to ensure compliance with industry standards.
  • Network Optimization: Analyze network data to identify areas for improvement and optimize network performance.

Requirements:

  • Project Management Experience: Proven track record in managing multiple projects simultaneously.
  • Communication Skills: Strong negotiation and pressure handling skills to manage vendor relationships and resolve conflicts.
  • Technical Knowledge: Hands-on experience with BTS installation and commissioning, as well as feeder swaps.
  • Leadership Skills: Excellent process and team building skills to lead cross-functional teams and drive project success.


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