Financial Services Expert

1 week ago


Karachi, Sindh, Pakistan Temenos Headquarters SA Full time

ABOUT US

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

THE ROLE

We are seeking an experienced Software Engineer/Senior Software Engineer to join our team. The successful candidate will handle client incidents to satisfactory resolution and provide exceptional support to our clients.

In this role, you will be responsible for facilitating solutions to tickets logged, including analysis of the ticket, updating clients and stakeholders through appropriate channels, and providing an agreeable solution.

Responsibilities:

  • You will understand the working of specific products – applications in which expertise needs to be built through training programs, including on-the-job training, classroom training, and training material available on knowledge collateral(s).
  • You will have primary responsibility for facilitating solutions to tickets logged, including analysis of the ticket, updating clients and stakeholders through appropriate channels, and providing an agreeable solution.
  • You will have responsibility for understanding the details in tickets logged, validating the completeness of information provided, collecting further information from clients when required, using collected information to analyze problems, documenting comprehensive analysis, identifying root causes, and proposing resolutions.
  • You will act as a technical reference point during software implementation/upgrades, providing guidance and support to client IT teams.
  • You will contribute to the knowledge base through FAQs and How-Tos.
  • You will develop/enhance tools that will help in reducing analysis time and boosting customer experience.
  • You will be available to perform onsite analysis of tickets at client locations, typically required during milestone periods such as Go Live of implementations, branches, and upgrades.


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