
IT Infrastructure Professional
2 days ago
Job Title: Technical Infrastructure Specialist
About the RoleWe are seeking a highly skilled Technical Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for managing and configuring Sophos Firewalls, administering Ruckus WiFi networks, and performing routine tasks related to Windows Server.
Main Responsibilities:
- Manage, configure, and monitor Sophos Firewalls (XG, XGS series).
- Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
- Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.
- Provide Level 2 support for network, server, and security-related incidents.
- Conduct firewall policy updates, firmware upgrades, VPN setup, and monitoring.
- Monitor network traffic and performance, optimize throughput and security.
- Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
- Manage user accounts and permissions in Active Directory.
- Collaborate with Level 1 and Level 3 teams to resolve escalated issues.
- Create and maintain documentation for configurations, procedures, and infrastructure.
- Participate in audits and compliance efforts related to IT infrastructure.
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