Technical Solutions Consultant

10 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

About the Role

We are seeking a highly skilled Technical Solutions Consultant to join our team. As a key member of our sales engineering team, you will play a critical role in helping customers and partners realize the full potential of our solution during the pre-sales cycle.

This requires a strong understanding of what is possible with our suite of asset tracking applications, and building key relationships with both technical and business decision-makers to drive adoption and create solutions that translate into improved profitability, simplified operations, and resolved pain points for our customers and partners.

Key Responsibilities:

  • Conduct thorough discovery processes to understand customer needs and pain points.
  • Provide timely and responsive technical advice, support, and product education for sales opportunities.
  • Build and deliver technical presentations, demos, and proof of concept trials to showcase our solution's capabilities.
  • Engage with technical contacts within customer and partner organizations to build relationships and ensure product adoption from pre-sales and beyond.
  • Offer best practice recommendations on how to configure and use our software based on customer workflow needs and pain points.
  • Respond to RFP inquiries with assistance from Sales and Customer Success teams.
  • Assist with implementation and customer acceptance to ensure a smooth onboarding process.
  • Capture and convey feature requests, enhancements, and bugs to our Product and Development teams.
  • Provide onboarding and technical training to partners and the sales organization to maintain proper levels of product and technical knowledge.

Requirements:

  • Ability to overcome objections and provide appropriate sales positioning.
  • At least 3 years of sales engineering experience with a SaaS product.
  • Working knowledge of IT infrastructure, networking, and service management.
  • Experience with JamF, In Tune, or SCCM is a plus.
  • Inventory or asset management experience is also beneficial.
  • Able to establish rapport, trust, and credibility with technical and non-technical audiences.
  • Passionate about helping customers succeed with our software solutions.
  • Ability to problem-solve, troubleshoot, and debug issues.
  • Excellent verbal and written communication skills.
  • Keen attention to detail.

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