
PropTech Operations Manager
1 week ago
Role Overview
As a Category Manager- PropTech, you'll oversee our property portfolio's quality standards, guest satisfaction, and day-to-day operations in a virtual environment. You'll collaborate closely with the Revenue Manager to optimize listings, oversee photography, and execute strategies that elevate the guest experience while driving growth.
Your Key Responsibilities
- Property Curation
- Oversee quality standards, amenities, and virtual maintenance requirements.
- Recommend property improvements to enhance guest satisfaction.
- Photography Management
- Coordinate and manage property photo shoots.
- Ensure images align with LivedIn's brand guidelines and are regularly updated.
- SEO & Copywriting
- Optimize property listings with relevant keywords and SEO strategies.
- Write and edit persuasive listing copy, including headlines, descriptions, and promotional content.
- Day-to-Day Operations
- Supervise occupancy management, resolve guest issues, and liaise with on-site teams or vendors (e.g., cleaners, photographers).
- Ensure consistent execution of revenue strategies across assigned properties.
- Team Coordination
- Directly manage and mentor the Data Analyst, Property Creator, and CS Agents.
- Handle escalations and maintain smooth workflows across all support functions.
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