Technology Operations Manager

3 days ago


Islamabad, Islamabad, Pakistan Internetwork Expert Full time
Job Description

This is an exciting opportunity for a seasoned IT Service Management Consultant to join our team at Internetwork Expert.

Main Responsibilities
  1. Policy Development: Design and implement comprehensive IT service management policies and procedures that meet industry standards.
  2. Departmental Support: Provide leadership and guidance to the IT service department, ensuring they deliver high-quality services to our customers.
  3. Service Delivery Excellence: Work closely with cross-functional teams to achieve seamless and efficient IT service delivery.
  4. Communication Strategy: Develop and maintain effective communication strategies with key stakeholders, including clients, suppliers, and other service providers.
  5. Risk and Compliance: Proactively identify and manage risks associated with IT service delivery, ensuring adherence to regulatory requirements.
  6. Tool Optimization: Continuously assess and enhance the performance of IT service management tools and technologies.
Requirements
  • A minimum of 6-8 years of experience in IT service management.
  • Certifications like ITIL, Service Now, COBIT, etc.


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