Hardware and Software Support Lead

5 days ago


Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time
Job Summary

Inbox Business Technologies is looking for a highly skilled Hardware and Software Support Lead to join our IT department. As a key member of our team, you will be responsible for providing hands-on technical support, troubleshooting complex hardware and software issues, and leading projects to improve system reliability and efficiency.

Responsibilities:
  • Technical Support: Provide timely and effective technical support to users, resolving hardware and software issues in a prompt and professional manner.
  • Project Leadership: Lead projects to identify and resolve complex hardware and software issues, improving system reliability and efficiency.
  • Training and Documentation: Develop and document training materials and procedures to ensure that junior technicians have the necessary skills and knowledge to perform their duties effectively.
Requirements:
  • Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 5 years of experience in hardware-related support or technical roles, particularly in system maintenance and troubleshooting.
  • Technical Skills: In-depth knowledge of hardware components and experience in managing systems at the hardware level, including virtualization technologies (e.g., VMware, Hyper-V) and familiarity with cloud services (e.g., AWS, Azure).
  • Soft Skills: Strong communication and interpersonal skills to work effectively with both technical and non-technical teams, as well as the ability to lead and mentor hardware-focused technical teams.


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