Process Management Lead

2 days ago


Lahore, Punjab, Pakistan Full Circle Full time
Company Overview
  Full Circle Agency is a fast-growing e-commerce agency specializing in Amazon services for international clients. Our team of 60+ experts across 13 countries partners with top-tier brands, providing comprehensive support to ensure client success. With a focus on growth, innovation, and efficiency, we are dedicated to maintaining high standards through integrity, transparency, and continuous improvement.

About The Role
  We are looking for a proactive Process Supervisor to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed. The Process Supervisor will work within established workflows and report any identified loopholes or inefficiencies to the respective department leads, contributing to the agency's operational success.

Key Responsibilities
  
  • Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
  • Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
  • Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
  • Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
  • Proactive Issue Identification: Identify workflow disruptions or inefficiencies and report these findings to department leads to address any operational gaps.


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