Technical Support Expert

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Your primary duties will include:

  • SQL Report Development

You will be working closely with our development team to create and optimize SQL reports, ensuring they are stable, reliable, and perform well. You will also collaborate with other developers to refine in-application SQL statements as needed and establish best practices.

Dynamic Dashboards

  • Create dynamic dashboards using drag-and-drop tools in Stimulsoft, feeding data from SQL scripts
  • Develop advanced SQL scripting knowledge to extract data efficiently from Azure DB
  • Design interactive and visually appealing Power BI reports and dashboards

Multifaceted Support Role

  • Investigate bugs reported by the team and provide effective solutions
  • Communicate with customers through various channels to analyze and evaluate technical requirements
  • Prioritize and manage multiple open issues simultaneously

Requirements

  • 2+ years of experience in software development or related field
  • Strong proficiency in SQL and experience with modern relational databases
  • Excellent English communication skills and experience with documenting root cause analysis
  • Aptitude to learn new methods and follow current procedures
  • Familiarity with Jira, Microsoft SQL Server Management Studio, Visual Studio, and Azure Data Studio
  • Experience with C# and HTML
  • Ability to multitask in a fast-paced environment

Benefits

Our company offers a range of benefits, including professional working hours, life insurance, medical insurance, and a provident fund.

Why Join Us?

As a Technical Support Specialist, you will have the opportunity to work on complex technical projects, develop your skills, and contribute to the growth of our organization.



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