
Customer Engagement Specialists
2 days ago
We are seeking highly motivated and results-driven individuals to join our team as Customer Engagement Specialists.
Job Description:
As a Customer Engagement Specialist, you will be responsible for efficiently handling a large volume of outbound calls to customers in the UK. You will follow established communication scripts during calls to ensure consistency and professionalism.
Main Responsibilities:
- Call Handling: Handle a high volume of outbound calls to customers in the UK with efficiency and professionalism.
- Communication Scripts: Follow established communication scripts during calls to ensure consistency and quality of service.
- Customer Needs Identification: Identify customer needs, clarify information, research issues, and provide solutions or alternatives that meet their requirements.
- Sales Targets: Utilize strong selling, communication, and negotiation skills to achieve sales targets.
- Professional Attitude: Maintain a positive and professional attitude throughout interactions with customers.
Requirements:
- English Language Skills: Fluent English language skills with excellent listening and speaking abilities.
- Selling and Negotiation Skills: Strong selling, communication, and negotiation skills.
- Target-Oriented Individual: Target-oriented, hardworking, and punctual individual who can meet deadlines and achieve goals.
- Prior Experience: Prior experience in Telesales for UK campaigns is highly preferred.
Benefits:
- Competitive Salary: A competitive salary package.
- Positive Working Environment: A positive and supportive working environment.
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