
Digital Financial Services Operations Lead
8 hours ago
We are seeking an experienced Operations Lead to join our team and drive the success of our digital financial management tools and debit card operations.
In this role, you will oversee the smooth functioning of daily operations, optimize transactional processes, and ensure compliance with industry standards.
You will also lead initiatives to enhance operational efficiency, streamline processes, and improve customer satisfaction.
Key Responsibilities- Operational Excellence
- Ensure high-performance and compliant daily operational activities related to financial management services.
- Monitor and manage transactional processes, including payments, card issuance, and reconciliations.
- Conduct root cause analysis of operational disruptions and implement corrective measures.
- Analyze workflows specific to digital financial services operations to identify trends and opportunities for improvement.
- Lead initiatives to enhance operational efficiency and streamline digital financial services-related processes.
- Collaborate with product management teams to support system enhancements and new features.
- Lead, mentor, and train cross-functional teams focused on digital financial services.
- Coordinate efforts across departments to resolve operational challenges and meet business goals.
- Develop and enforce operational policies and procedures tailored to digital financial services.
- Maintain a robust framework for data integrity and security.
- Manage relationships with financial institutions, card networks, payment processors, and vendors.
- Negotiate contracts with vendors to secure cost-effective services and solutions.
- Prepare and present detailed operational performance reports to senior management.
- Track KPIs and develop strategies to improve service delivery and customer satisfaction.
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Financial Operations Director
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Financial Operations Lead
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Operations and Financial Management Specialist
8 hours ago
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