Service Assurance and Quality Expert

5 days ago


Islamabad, Islamabad, Pakistan Mozack Full time
Service Quality Assurance Specialist (QA)

Mozack is seeking a dedicated professional to play a crucial part in maintaining high-quality products and services. This role requires analyzing data, reviewing communication, monitoring interactions, tracking customer feedback, and generating reports.

This specialist will work closely with the team to ensure customer satisfaction and drive continuous improvement through identifying areas for improvement in the sales process.

  • Leading the effort to maintain quality standards
  • Ensuring excellent customer experience through multiple mediums
Responsibilities:
  • Analyzing data to identify key performance indicators
  • Reviewing and ensuring quality of all communications
  • Monitoring calls and interactions to track performance metrics
  • Tracking customer feedback, comments, and agent performance
  • Identifying, recording, documenting, and tracking bugs or defects
  • Generating detailed reports on the quality of communication to report to management


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