Field Operations Manager

13 hours ago

Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan beBeeFieldOperationsManager Full time 800,000 - 1,200,000

Join our dynamic team as a Field Operations Manager to take ownership of network rehabilitation, infrastructure expansion, and customer service excellence in Taank. As a key player in ensuring operational continuity and improving service KPIs, you will coordinate with civic authorities and enable new customer acquisitions through administrative and technical support.

This role offers the opportunity to lead the enhancement of fiber/copper networks in dry areas, achieve installation and sales targets for PSTN, broadband, and IPTV services, and monitor and improve MTTR (Mean Time to Repair), MTTP (Mean Time to Provision), and CHI (Customer Happiness Index).

You will conduct monthly performance reviews on key KPIs, including repeat complaints, denial cases, gross sales, and revenue, and plan and manage underground cable maintenance, fault repairs, and loop renovations on a scheduled priority basis.

To be successful in this role, you will ensure accurate mapping of Network Elements (NEs) and readiness for GPON-based expansion, coordinate with government departments and civic agencies to protect PTCL infrastructure during development activities, and liaise with legal and administrative authorities for case handling, resource provisioning, and exchange operations.

This position requires strong leadership and project management skills, along with a solid understanding of field-level fault handling, provisioning, and installation workflows, and experience in managing day-to-day field activities and meeting deadlines.

We offer a competitive compensation package, 6-month maternity leave, and a hybrid work model that redefines the workplace for a balanced and fulfilling career.

Required Skills:

  • Service Operations: Strong understanding of field-level fault handling, provisioning, and installation workflows.
  • Network Rehabilitation & Technical Planning: Capability to propose upgrades and execute infrastructure improvement plans.
  • Project Management: Experience in managing day-to-day field activities and meeting deadlines.
  • Complaint Management & Quality Control: Familiarity with CRM/ticketing systems, customer interaction, and service delivery.
  • Cross-Functional Coordination: Ability to engage with regional teams, vendors, and external civic bodies.
  • Business Acumen: Understanding of market dynamics, customer needs, and revenue impact of field operations.
  • Effective Communication & Leadership: Skills in motivating teams, negotiating with stakeholders, and driving results.

Benefits:

A competitive compensation package, 6-month maternity leave, and a hybrid work model that redefines the workplace for a balanced and fulfilling career.

About This Role:

This role is ideal for individuals who are passionate about delivering exceptional customer experiences, have a strong background in telecom operations, and are able to thrive in a fast-paced environment.

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