
Functional Solutions Consultant
3 days ago
Are you a detail-oriented individual with a passion for technical service delivery? Look no further than Convo As a Technical Service Delivery Manager, you will oversee the Quality Assurance approach, including planning, execution, and coordination of system, performance, and integration testing. Your analytical mind and strong communication skills will make you an invaluable asset to our team.
Responsibilities- Plan, execute, and coordinate Quality Assurance approaches.
- Collaborate with other teams to handle increased support demand or participate in task forces to manage urgent client requirements.
- Develop proactive maintenance initiatives based on industry best practices and statistical data trends.
- Assist in defining, evaluating, and delivering software fixes, including identification of business-acceptable workarounds.
- Collaborate with the Core Product Team to share client feedback and identify application evolutions to address emerging client business needs.
- Coordinate release management strategies in agreement with related client policies.
- Analyse and interpret statistical data and trends relating to service level and operational efficiency.
- Ensure contractual service levels and provisions are handled efficiently.
- 5+ years of experience in supporting clients on enterprise software.
- Bachelor's/master's degree in computer science, Engineering Management, MIS, Accounting, or Business.
- Relevant CRM, ERP, or related system experience.
- Comfortable working with both waterfall and agile methodologies.
- Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.
- Knowledge of data and system integration architectures as well as relational databases and ETL.
- Ability to perform simple and medium complexity data inquiries onto Microsoft SQL Server database is a significant advantage.
- Demonstrable experience in software lifecycle and design best practices.
- Good understanding of Support Service Delivery and Service Level Agreement (SLA) concepts.
- Client-centric approach, creative thinking, and presentation skills.
- Excellent listening and interpersonal skills in English.
At Convo, we pride ourselves on offering a comprehensive compensation package, medical benefits for you and your family, free lunch, bi-annual performance-tied increments, performance recognition awards, and a great lean and agile work culture.
Join us and discover a diverse team of talented professionals who are passionate about making a difference in the world
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