![Parhlo](https://media.trabajo.org/img/noimg.jpg)
Executive Position in Quality Control
11 hours ago
Company Overview:
At Parhlo, we strive to deliver exceptional customer experiences through our quality-focused approach. We are committed to providing a supportive work environment that fosters growth and development.
Job Description:
Job Summary:
We are seeking an experienced Quality Assurance Executive who will play a key role in ensuring high-quality service delivery across various touchpoints. This includes inbound and outbound calls, emails, and other digital channels. The successful candidate will have excellent communication skills, analytical abilities, and a keen eye for detail.
Responsibilities:
- Develop and implement quality assurance processes and procedures.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Conduct regular quality checks and audits to identify areas for improvement.
- Provide coaching and training to call center agents to enhance their skills and knowledge.
- Prepare and present quality reports to senior management.
Requirements:
- Proven experience in quality assurance or a related field.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
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