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Customer Service Ambassador
5 days ago
Job Summary:
The ideal candidate will be responsible for providing exceptional customer experiences by responding to inquiries, resolving complaints, and offering product information in a professional and timely manner. This role requires effective communication skills, problem-solving abilities, and attention to detail.
Responsibilities:
- Answer calls professionally and respond to customer inquiries
- Handle and resolve customer complaints through active listening and empathetic responses
- Provide customers with accurate product and service information to enhance their understanding and satisfaction
- Process orders, forms, and applications efficiently and accurately
- Identify and escalate priority issues to ensure timely resolutions
- Coordinate with the concerned department for second-step follow-ups on customer queries
- Generate and follow up on business leads sent to the business and report loop closing to the line manager
Remuneration Package:
The selected candidate will receive a salary of PKR 32,000 plus an incentive range of PKR 4,000. In addition, full-time employees are entitled to 10 sick leaves, 10 casual leaves, and 7 annual leaves after completing one year of service.
Employee Benefits:
After six months of service, employees become eligible for medical coverage for IPD (hospitalization) for the employee, spouse, and children. Additionally, they receive medical coverage for OPD (outpatient) for the employee, parents, spouse, and children. Group life insurance coverage is also provided for all employees.
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