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Account Operations Expert
5 days ago
Job Description
The Customer Success Manager owns and manages the customer service experience, acting as the primary point of contact for customer escalations and overall operational account health.
This role involves internal reporting to ensure key SLA and metrics are being met, conducting operationally focused business reviews with Account Manager and Client, and partnering with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.
Main Job Responsibilities
- Manage customer service experience and act as primary point of contact for customer escalations.
- Own overall operational account(s) health.
- Internal reporting to ensure key SLA and metrics are being met.
- Conduct operationally focused business reviews with Account Manager and Client.
- Partner with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.
Requirements
- 3 years of customer service and/or account management experience.
- Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
- Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
- Excellent verbal and written communication skills.
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