Payment Gateway Technical Support Lead

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Technical Support Specialist for Payment Gateways

This position involves providing high-level technical support to clients, including troubleshooting and resolving complex technical issues.

Main Responsibilities:
  • Act as the primary point of contact for Gateway, coordinating with internal teams and clients to ensure project success and enhance customer satisfaction.
  • Provide on-site support as needed, log requests, and update client teams on project status in a timely manner.
  • Manage urgent production technical support and address specific technical challenges faced by clients.
  • Conduct regular reviews with clients on open projects and tickets.
  • Deliver platform-specific technical training as required.
  • Assist clients in completing request forms related to the gateway (e.g., change requests).
  • Manage clients' requirements for timely support on implementations and production technical support.
  • Maintain full configuration cycles of non-corporate merchant organizations according to the Onboarding Guide provided by MPGS.
  • Manage access rights and grant relevant access to different levels of non-corporate merchant organizations.
  • Ensure ownership changes are reflected in the Merchant Manager Portal upon acquiring banks' notification by activating or deactivating merchant codes.
  • Support market or acquiring bank or corporate MSO with application upgrades.
  • Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting.
  • Participate in troubleshooting calls with merchants and provide periodic updates on required resolutions.
  • Share incident reports from the BizOps team detailing causes and corrective measures taken for each incident.
  • Any additional MPGS-related services agreed between parties in writing that are part of and/or ancillary to the services provided under this schedule.


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