Operations Manager
3 days ago
Job Summary:
">We are seeking a highly skilled Operations Associate to support our daily operations. The ideal candidate will have excellent communication and interpersonal skills, strong organizational and multitasking abilities.
">Main Responsibilities:
">Administrative Support
">Manage student room allotments on the hostel management system, ensuring accurate records of hostel occupancies.
">Handle hostel-related administrative tasks to ensure smooth operations.
">Coordinate with relevant departments to ensure compliance with housing policies and procedures.
">
Query Management
">Address hostel-related queries and concerns from students and non-students, ensuring timely and effective resolutions.
">Collaborate with various departments to resolve issues related to room allotment, fee vouchers, and other operational matters.
">Provide support in addressing general inquiries to ensure smooth functioning.
">
Operational Coordination
">Collaborate with all departments across the organization to ensure the seamless operation of residential facilities and services.
">Facilitate event-related accommodations by coordinating with society representatives and stakeholders.
">Conduct routine inspections to maintain the quality and safety of facilities.
">
Student Interaction
">Act as a point of contact for hostel residents, offering guidance and assistance on housing matters.
">Facilitate onboarding and check-in processes for new students and event delegates.
">Document unresolved issues and escalate them to the Operations Lead when required.
">
Inventory and Budget Management
">Oversee the inventory of hostel assets, including bedding items and furniture, ensuring proper accountability.
">Manage procurement processes, including raising purchase requisitions (PRs) and coordinating with suppliers.
">Assist in budget preparation, monitoring, and effective resource allocation.
">
Reporting and Documentation
">Prepare detailed reports on hostel occupancy, damages, and overall operational status.
">Maintain comprehensive records of incidents, maintenance requests, and policy-related matters.
">
Service Excellence and Surveys
">Conduct surveys to evaluate resident satisfaction and identify areas for improvement.
">Address concerns proactively and implement enhancements to ensure high service standards.
">Continuously review and refine operational processes to align with best practices.
">
General Operations
">Provide support for a broad range of operational responsibilities, including event coordination, vendor management, and handling emerging challenges.
">Adapt to evolving requirements and contribute to the overall efficiency and effectiveness of operations.
">
Required Skills and Qualifications:
">Excellent communication and interpersonal skills.
">Strong organizational and multitasking abilities.
">Proficiency in MS Office (Word, Excel, and PowerPoint).
">Experience with procurement systems for operational management.
">Ability to work both independently and collaboratively.
">Problem-solving skills with a proactive approach to challenges.
">
Behaviors:
">Professionalism in handling student concerns and maintaining housing discipline.
">Strong problem-solving skills to ensure smooth housing operations.
">Ability to work collaboratively with different departments and teams.
">
Experience:
">1-2 years of experience in administrative or operational roles, preferably in a residential or educational environment.
">Qualification:
">Bachelors in Management or any Relevant Field.
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