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Digital Product Specialist
2 weeks ago
The Digital Product Specialist plays a vital role in ensuring the online store's integrity and customer satisfaction. This position requires effective collaboration with various teams to deliver seamless product presentation and exceptional customer experience.
Responsibilities:
- Product Categorization and Onboarding: Manage product onboarding into PIM systems, aligning with product categories and internal product groupings.
- Sales Catalog Management: Build and update the sales catalog to reflect seasonal floor sets.
Content Strategy:
- Product Content Collection: Gather and track product content from copywriters and photo studios to maintain consistency and accuracy.
Issue Resolution:
- Investigate and resolve product-related issues, including customer service, distribution, and quality concerns.
Site Maintenance:
- Ensure accurate product details (images, titles, prices, colors) are displayed on the website.
- Daily monitoring of product availability and issue resolution.
Skills and Competencies:
- Interpersonal Skills: Effective communication with management, vendors, and cross-functional teams.
- Organizational Skills: Prioritize tasks, manage projects, and maintain a high level of organization.
- Attention to Detail: Focus on product accuracy and consistency.
- Proactivity and Ownership: Initiative-driven, ensuring task completion on time.
- Computer Proficiency: Excel, Word, Outlook, e-commerce platform navigation.
Education and Background:
- Bachelor's degree from an accredited institution.
- 3 years of experience in e-commerce or omni-channel retail roles.
