Director of Customer Service
3 days ago
The Customer Service Director will oversee a team of customer service professionals, ensuring exceptional service to domestic and international customers.
Key Responsibilities:- Team Leadership: Supervise, train, and mentor customer service representatives to deliver high-quality service while adhering to brand standards.
- Customer Interaction Management: Oversee the handling of customer inquiries, complaints, and order issues for apparel products, ensuring timely resolutions.
- Process Improvement: Develop strategies and KPIs tailored to the retail industry to boost customer satisfaction and retention.
- Escalation Handling: Address complex customer issues with professionalism and customer-centricity.
- Cross-Cultural Communication: Train customer service representatives on understanding customer expectations, including cultural nuances and language proficiency.
- Performance Analysis: Track team performance metrics and provide regular reports to senior management.
- Technology Utilization: Optimize CRM software and e-commerce tools for streamlined customer interactions and improved efficiency.
- Professional Development: Onboard, recruit, and train new customer service representatives with product knowledge specific to apparel products.
- Collaboration: Work with sales, marketing, and logistics teams to align customer service with business objectives.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Specialist
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Expert
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Customer Service Advocate
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